When the world's largest retail bank's #Tokyo branch wanted to re-engineer their home loan application and #distribution #process covering sales staff at the branches, the #underwriting and #disbursement staff in the operations and risk management they chose TopTech for its proven expertise in this field.
Client
Largest global retail banks Tokyo office.
Background & Challenge
Client wants to expand its Assets business. This means significant staff expansion to #support #operations and #underwriting. The asset operations process spans sales through #loan #disbursement. Organizationally, it means the process covers sales staff at the branches, the #underwriting and #disbursement #staff in the #operations and #risk #management. Currently, all the staff is very conversant with the paper-based process. While it is easy to come up with areas of improvement, a major challenge - as is always the case with any process improvement project - is to get the staff to change their habits and mindset for implementing the identified improvements.
Solution
Jointly working with the client the solution identified and defined by #TopTech includes:
Eliminating multiple entry of the same data by storing them in a #backend #database
Implementing field level checks to #eliminate #errors and #omissions
Implementing #process #controls to prevent #loss of #data #integrity
In addition, a number of other #productivity raising issues
Benefits
Together with the client a number of #process #improvement / #reengineering initiatives were identified, spanning end-to-end credit initiation process
Raise #productivity and #processing #capacity by #eliminating multiple entry of same data
Reduce data entry errors through judicious use of pre-populated data, field-level checks and process
Staff is able to focus on the critical aspects of #loan #processing and underwriting and, thus, #reduce #operational and #credit #risks
Quantitatively, implementing all the initiatives would lead to 30% to 40% productivity increase. It means raising the overall process capacity by the same degree
It will also mean reducing #processing #errors
Typically, a #process #reengineering effort like this will deliver more than 100% RoI
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